Warranty

We know the value of security, so every pre-owned watch we sell comes with a 24-month warranty in conjunction with any remaining manufacturer’s warranty it may also have. Should your watch stop working properly through no fault of your own then we shall repair it free of charge for the duration of your warranty. Please note our warranty doesn’t apply to new watches.

How the Warranty Works

• If you have any remaining manufacturer’s warranty, then you can send your watch to them for repair either via us or via an authorised retailer.
• If your watch is covered by a Watch Wax Show Room Warranty but not the manufacturer’s warranty, then we will undertake the repairs in conjunction with the manufacturer where necessary.
• If your watch is not covered by any warranty then you can send it in to us for a quote. Any work undertaken by us will be covered by a further 24-month Watch Wax Show Room warranty on the specific, chargeable works only.

Important Information

Please note that our warranty covers manufacturing and mechanical defects only.

Our warranty is subject to the same terms and conditions as the manufacturer warranty. The standard manufacturer warranty does not cover theft or loss of the watch. Normal wear-and-tear or damage caused to the watch by accidents or mishandling/mistreatment are also excluded, as well as damage caused to a watch due to submersion in water which is against the manufacturer’s guidance. In particular, wear of the watch strap is not covered by the warranty. Any modification of a watch by the addition or substitution of components by aftermarket products which have not been provided by the manufacturer will also invalidate the warranty. The use of aftermarket components can severely compromise the technical performance, reliability and waterproofness of the watch.

Warranty return packs are sent directly to the Service Centre, however you are free to deliver your warranty return to any Watch Wax Show Room premises where it will be forwarded along to the service centre directly. Please be advised that warranty return packs must be adequately insured at your own expense. The warranty is in addition to your statutory and common law rights.

If Your Watch Has a Problem

If your watch has developed a fault, you can return it to us for inspection. If the repair is covered by your warranty, it will be undertaken free of charge. To begin the warranty return process, please complete the form below, providing as much information about the fault as you can. A member of the warranty team will then contact you to arrange the repair.